If you contact me for any reason, I may retain copies of any letters or emails, and may record written details of any telephone conversation with you. I will not make any audio recording of telephone conversations. I don't hold any records on website visitors but do hold the following pieces of information about clients whom I engage in work with:
|Data Type||Reason||How it's used|
|Name||To identify you||On communications|
|E-mail address||So that I can make contact with you via email||For emails|
|Company Name (if applicable)||To help identify you if we've not had contact in a long time||As a reminder to myself|
|Address||In case I need to post anything to you and/or help keep your business address up-to-date on your website (where applicable)||For postage and your website|
|Contact Telephone number(s)||So that I can make contact with you via telephone||For telephone calls|
All information is processed by the dedicated server that this website is hosted on inside the United Kingdom. The server is managed by me and no one else has access to it without my consent. The data types in the table above are kept until deletion is asked for or until I deem it no longer necessary.
I also store information for clients that I build websites for (where applicable). This is kept offline and is password protected. The following pieces are stored for those clients:
|Data Type||Reason||How it's used|
|Database credentials||Needed for website to function||To store data that the website relies on|
|Website credentials||Websites with admin panels need to be logged into. Other websites used on behalf of clients also need to be logged into e.g. buffer, GoCardless, Stripe, Twitter etc.||To login to website admin panels|
|FTP credentials||Some websites require manual upload/download of files||Used to allow upload/download of files between my computer and a server|
|SSH credentials||Needed to allow login to a remote server||Used to allow me to manage the server, perform updates etc.|
The data types in the table above are deleted as soon as they are no longer needed. I also store copies of invoices indefinitely, for a minimum period of 7 years.
Use of information
I use information held about you only to respond to queries from you. Your information will never be sold to third parties.
I will not pass your information to any third party except if I am required to by:
- The Police
- Any regulatory or government authority
- A court of law
I will inform you of any such order or request for disclosure as soon as reasonably practicable after I receive it, unless I am prohibited by law from doing so or it is not reasonably practicable to do so.
This website and my emails both utilise SSL encryption technology. I will never pass on passwords to any third party on your behalf without written permission.
Cookies and server logs
This website does not use any cookies or any other tracking mechanism.
Server logs capture certain non-personally identifying data, such as the time and date of a web visit, the browser and operating system being used, the IP address or domain name of the user's ISP, and the web URL a user linked from. This information may be used in aggregate form to help me plan system enhancements when necessary and to provide content which is compatible with my visitors' web browsing systems.
Accessing your records
Clients can request a copy of the data I hold about them at any time by making contact with me. I will endeavour to forward on this data as quickly as I can, but always within a month. You have the right to request for your information to be updated, which I encourage. I am also happy to delete your information on request; please be aware that this may result in a reduced ability to communicate with you. Please note that I cannot delete the data that I hold about you if any of the following conditions are met:
- the personal data is still necessary for the purpose which I originally collected or processed it
- the data is required in order to comply with a legal obligation
- I am relying on consent as a lawful basis for holding the data, and you withdraw your consent
The data controller for the purposes of the Data Protection Act 1998 is James Nock of 11 Sunflower Lane, Polegate, East Sussex, BN26 6FD. If you have any questions about my use of data held about you, please do not hesitate to contact me.